Shipping policy

Last updated: 01/31/2026

Each NEQromance piece is thoughtfully handcrafted and carefully prepared for shipment. We appreciate your patience as your order is readied and sent on its way.

 


Processing Time

 

All jewelry is handmade.

  • Orders are prepared and shipped out within 1–2 business days

  • This processing time does not include shipping transit time

  • During holidays or peak periods, processing times may be slightly extended

Once your order ships, you will receive a confirmation email with tracking details.

 


Shipping Rates & Delivery Estimates

 

Shipping costs are calculated and displayed at checkout.

Estimated delivery times (after processing):

  • United States: 3–7 business days

Delivery times are estimates and are not guaranteed. 

 


Shipping Carriers & Tracking

 

We ship using trusted carriers such as USPS, UPS, or comparable services.

Tracking information is provided via email once your order ships.
Please allow up to 24 hours for tracking updates to appear.

 


International Shipping

 

At this time, we do not offer international shipping.

 


Address Accuracy

 

Please ensure your shipping address is complete and accurate at checkout.

  • We are not responsible for packages delivered to an incorrect address provided by the customer

  • Orders returned due to address issues may be reshipped at the customer’s expense

 


Lost, Stolen, or Delayed Packages

 

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient.

If your order appears delayed or lost in transit, please contact the carrier directly using your tracking number. If you need assistance, we are happy to help guide next steps.

 


Returns, Refunds, & Exchanges

 

For all refund, return, and exchange information, please visit our Return & Refunds Policy.

 


Contact

 

For shipping-related questions, please contact:
support@neqromance.com